From the list below please hover over the FAQ that relates to your enquiry to read.
Our FAQs cover a wide range of areas. However, for any questions not listed within this section, please contact a member of the team directly on +44 (0) 800 368 8175 or email your question to firstname.lastname@example.org and one of our advisers will get back to you.
How Can I Find Technical Specifications About Certain Products?
Each product is listed with a link to follow to view its technical specification. Additionally, with some products listed on the website links to PDFs are available that highlight all relevant product information. For further detail about any of our products please contact a member of the sales team.
I Can’t Find A Specific Product Or Item?
Ensure that you have followed the right links. Please also note that the website contains the most frequently bought products to help visitors navigate through all information in a fairly speedy manner. Please feel free to contact Exeros Technologies to discuss other products.
What Are The Delivery Options On Items Bought?
Our service provider for deliveries is DHL. All goods are shipped on next day delivery (24hr service). Please note that orders received before 4.00pm Monday-Friday are usually dispatched the same working day*.
*Subject to stock availability.
What Do I Do If I Notice A Fault With A Product?
Faults must be reported immediately to Exeros Technologies by calling +44 (0)20 8304 0140 and speaking to a member of the Sales Team. For further information please see our Returns Policy.
I Would Like To Provide A Link To Exeros Technologies From My Website, What Do I Need To Do?
Exeros Technologies work in partnership with many organisations. However, we reserve the right to request the removal of links that we, or our partners, deem to be unsatisfactory. Our preference is for the sharing of ‘followed links’. This can be discussed in more detail by calling Marketing & Sales on +44 (0)20 8304 0140.
With The Email Facility In Contact Area How Long Will It Be Until I Hear Back?
Exeros Technologies is committed to ensuring that customer service is a top priority and a member of the team will process your request at the earliest available opportunity, usually within a period of 2 days. However, at busy times please be aware that this may take longer. Your patience is appreciated during busy times.